FAQ
1. Are your products authentic?
Yes. All our personal care products are 100% genuine with complete supply qualifications and quality inspections. We strictly control product quality and shelf life.
2. How long will delivery take?
Standard shipping takes 7–15 business days, and expedited shipping takes 3–7 business days, depending on local logistics and customs clearance.
3. Can I return opened products?
For hygiene reasons, opened personal care items are not returnable unless there is confirmed factory defect, leakage, or quality problem.
4. How do I track my order?
After shipment, you will receive an email containing your tracking number and tracking link to view real-time logistics status.
5. What if I receive damaged or wrong items?
Please contact us within 48 hours after delivery with photos of the package and products. We will offer refund, replacement, or corresponding compensation quickly.
6. Do you offer free shipping?
Free standard shipping is available for orders that meet the minimum purchase amount, subject to current store promotions.
7. How long do refunds take?
Refunds are processed within 1–3 working days after approval and usually arrive within 3–7 days based on your payment platform.