Return & Refund Policy
We offer a 30-day return and refund window from the date of delivery. To be eligible for return, items must be unopened, unused, unmarked, and kept in original packaging. Due to personal hygiene standards, opened cosmetic and personal care products are non-returnable unless factory defects or damage occurred.
Non-Returnable Items
Clearance items, promotional gift samples, opened skincare products, intimate care products, and customized products are final sale and cannot be returned or exchanged.
Return Procedure
First, contact our customer support to submit a return request and provide your order number and product issue evidence. After approval, ship the item back to the designated return address. We will inspect the item upon arrival and confirm your refund or exchange.
Refund Timeline
Approved refunds will be processed within 1–3 business days and will reflect in your original payment account within 3–7 business days, depending on your payment provider’s processing speed.
Shipping Cost for Returns
Defective, wrong, or damaged item returns will be covered by our store. Customer voluntary returns without quality issues require the customer to bear return shipping fees.